Lion works in partnership with its suppliers and customers to deliver high quality products to consumers – day in, day out.
Continuing to build on and maintain these business partnerships is critical to our success. Nurturing long-term mutually beneficial relationships will help us ensure consistently high product quality and the sustainability of our industry in the years to come.
We work with our business partners to:
- Improve our quality, service and supply chain productivity;
- Develop new packaging options, materials and equipment to support our innovation initiatives and our customer needs; and
- Improve and streamline our business interfaces.
These portals have been developed for our business partners, to enhance communication between our dairy & drinks business, its farmers and its customers.
Financial service provider internal complaints procedure
Lion – Beer, Spirits & Wine (NZ) Limited (“Lion“) is a financial services provider pursuant to the Financial Service Providers (Registration and Dispute Resolution) Act 2008 as it provides credit under credit contracts to certain customers, and has, accordingly, joined the Financial Services Complaints Limited dispute resolution scheme (“FDRS“).
One of the conditions of membership of the FDRS is that Lion must have proper internal procedures for dealing with complaints from customers of Lion in connection with the financial services provided by Lion.
The following is the process followed by Lion, and the steps that need to be taken when a complaint relating to a financial service is received. For further details please click here